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York-based East Coast Trains Wins Award

east coast train

8:16pm 2nd May 2013

Train operator East Coast has been awarded four stars in a leading benchmarking scheme for organisational performance.

It has achieved the accolade from the British Quality Foundation (BQF) as part of its Recognised for Excellence programme (R4E).

The BQF’s scheme is considered to be Europe’s leading recognition scheme for organisational performance. It grades organisations with three, four or five stars, and many companies new to the scheme aim for a three-star rating on entering the process.

This latest success for East Coast comes a month after it became the first UK train operator to be named as one of the UK’s top employers for a second year, following an independent assessment of its HR practices and employee benefits.

The award of Recognised for Excellence (R4E) four-star rating to East Coast, achieved at the first attempt, follows the presentation of Committed to Excellence (C2E) status to the train operator in 2011.

East Coast’s R4E award was based on an external analysis of its overall performance and achievements since it began operating trains and managing stations on the East Coast Main Line in November 2009. The award is in place for two years.

East Coast’s submission focused on five key areas:
• Leadership
• People
• Strategy
• Partnership and Resource
• Processes, Products and Services

East Coast Managing Director Karen Boswell said: “This is a fantastic achievement and reflects a great deal of effort which has gone in to reaching the required standard.

“It’s a valuable award which is internationally recognised, and which ensures there is a clear benchmark of success and continuous improvement programme in place for the future of the East Coast business.

“It’s the first time in the history of our franchise that we have received such accreditation, which makes this achievement all the more impressive. I’m very proud of our team at East Coast and our success in turning around the business in just three and a half years.”

The award of R4E four-star rating to East Coast follows the presentation of Committed to Excellence (C2E) status to the train operator in 2011.

R4E forms part of the EFQM Levels of Excellence, a certification process which recognises companies which plan, measure and benchmark their route to success. C2E status is for companies starting to develop organisational excellence, while the R4E programme is for organisations already well on their way to achieving sustainable excellence.

BQF Chief Executive Joe Goasdoué said: “East Coast’s move from C2E to 4 star R4E in such a short period of time is an outstanding result. It is clearly an organisation that is well on its way to achieving and sustaining excellence.”

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