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New Yorkshire NHS Body Set to Launch on Monday

Maddy Ruff NHS CSU 270313

11:03am 27th March 2013

A new name in healthcare commissioning and business support services will officially launch on 1 April.

NHS North Yorkshire and Humber Commissioning Support Unit (CSU) is one of 19 new commissioning support organisations to be created across the country as a result of sweeping changes to the NHS.

Spanning a geographical area of over 4,500 square miles, employing 380 staff and already boasting eight NHS Clinical Commissioning Groups (CCGs) on its list of clients, the CSU now offers a range of services to NHS and non-NHS organisations alike. Its impressive portfolio of service offerings includes strategic projects and service change, procurement, clinical quality, business intelligence, medicines management and financial and corporate services.

Maddy Ruff, a former Primary Care Trust Director of Commissioning with over 20 years’ experience of the NHS, now heads up this ambitious new organisation. Maddy commented:

“As an organisation that has been born out of the NHS, we work very much in line with its values and principles, putting quality and our customers at the heart of our decision-making.

“We have been working in shadow form for around a year now and in this time we have worked extremely hard to create our own unique identity, build our client base and to ensure we have the right structure in place to support all of our clients effectively.

“Central to our success so far are the strong relationships we’ve managed to build with each of our CCG customers and our ability to tailor our services to meet their needs. Each client is allocated a named Relationship Manager who acts as their day-to-day contact, can advise on new service offerings, and who ultimately ensures that we are delivering in line with our contracts. In a recent customer survey, 70% of our clients said they would recommend us and, at this early stage in our development, this is something we are really proud of.

“We have extensive knowledge and experience of NHS commissioning and the policies and processes to support this, yet we also host a number of teams whose skills and expertise are fully transferrable across different sectors and areas of work. In the coming months, we are very much looking forward to demonstrating our capabilities to both new and existing customers, selectively expanding our portfolio of services in line with client needs, and establishing ourselves as a credible and reliable provider of commissioning and business support services.”

To be able to operate as a provider of commissioning support services by the NHS Commissioning Board’s Business Development Unit the CSU has had to go through rigorous Checkpoint assessments areas such as strategy, finance and the CSU’s commercial development plan. Whilst it will now operate as a commercial organisation and begin to compete for business alongside other CSUs and private sector companies, North Yorkshire and Humber Commissioning Support Unit will remain a member of the NHS family whilst it is hosted by the NHS Business Services Authority.


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