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Ombudsman Finds City Council Misled Woman Over Roofing Works

York council

7:36am 19th February 2013

An elderly woman has been misled by the City of York Council and the company it employed to repair her roof.

The council watchdog says the woman was misled into buying loft insulation as part of a home improvement loan - when she already had insulation fitted.

It's ordered the city council to pay the woman 2-thousand pounds in compensation.

The city council says it was not directly involved - apart from in providing the loan - but says it accepts the watchdog's findings when it comes to the company it employed.

Steve Waddington, Assistant Director of Housing and Community Safety, said: "City of York Council takes all complaints very seriously. In this instance the complaint relates to work where a private home owner was accessing a Home Appreciation Loan which was administered on the council's behalf by a third party, the Home Improvement Agency. The application and works were carried out in 2010/11.

"The council had no direct involvement in the case until the sign off of works to authorise the loan payment, apart from agreeing to the funding through approval of the loan. As a responsible authority we accept the overall findings of the Ombudsman in relation to the specification and management of the works by the third party. However there are a number of the finer details of some of the Ombudsman's findings which we have always disputed."



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