Crown Hotel in Boroughbridge Wins "BEST" Best Western Award
9:15am 31st January 2013
The Best Western Crown Hotel Boroughbridge has received the Best Customer Service Award from Best Western Hotels.
Emma Lee, general manager of the hotel tells Minster FM she was presented with an engraved Chrystal Rose bowl by Best Western Hotels UK at the hotel consortium’s annual conference and dinner held in Bristol.
The hotel was nominated in three categories and the Best Customer Service Award is considered the most prestigious amongst the organization’s member hotels, say Best Western.
“Winning this award is testament to the great team of people here at the Crown. We are a small hotel with limited resources but we do have a dedicated team whose focus on customer satisfaction has been clearly recognized and rewarded with this fantastic Award” comments hotel general manager Emma Lee.
She added that the hotel has risen in the past year from 108 to 38th in the group’s rankings and was cited to have delivered the most improved service levels and customer satisfaction of all 280 hotels in the group.
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