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York Trading Standards Advice on Unwanted Gifts


6:01am 27th December 2012

People of North Yorkshire wanting to take back Christmas presents could find it difficult.

That's because of the laws surrounding the exchange of unwanted Christmas presents on the high street.

York City Trading Standards Manager Matt Boxhill reveals the best ways to ensure a gift swap. 

He says it’s difficult if you receive unwanted gifts under the law. If your gift was purchased in a shop, says Matt then you don't have a right to get a refund. That will depend on the shops own refund policy, so check with the shop to see if they have one advises Matt. Legally, he says, you are only entitled to a refund if the product is faulty, if it's not 'fit for the purpose' it was bought for, or if it's not as they described it.

Matt does say however that if you bought an unwanted gift online you have the right to send it back within seven days of purchasing it.

York City Trading Standards say that while most shops have a returns policy which will mean people could take their unwanted gifts back; it is recommended that you have a receipt, or are able to show that you purchased it, with a bank or credit card statement.

If you unsure of your rights you can contact Trading Standards on: Tel: (01904) 551562 or email: trading.standards@york.gov.uk

Alternatively you can contact the Citizens Advice Consumer Helpline on: 08454 04 05 06.

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