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More benefit advice across York

City of York Council

1:50pm 10th February 2012

City of York Council is offering residents more locations in Acomb where they can get housing and Council Tax and Housing benefits advice.

Five centres in different parts of Acomb have been chosen, giving residents more choice in where they get the support they need.

The same services that were offered at the Acomb office will be offered in these new sessions. The Council Tax and Housing benefits assessors will advise people on their eligibility, help them make new applications and will answer questions on existing accounts. The housing service can help with the sort of housing people could apply for, as well as help with queries on rent accounts, repairs and anti-social behaviour, for example.

Similar local housing advice schemes are already serving communities in Bell Farm and Clifton and, after careful monitoring of these and Acomb’s new services, more localised housing and benefits sessions could start up across York.

The old Acomb office will close to customers on Tuesday 28 February at 5pm and the new sessions will start on Monday 13 February. Every week they will run as follows:

Mondays, Gateway Centre, Front Street, YO24 3BN

Housing advice and Council Tax and Housing benefits service: 9am – 3pm              

Wednesdays, Foxwood Community Centre, Cranfield Place, YO24 3HY

Housing advice and Council Tax and Housing benefits service: 9am – 12 noon

Thursdays, Sanderson Court Community House, Bramham Road, Chapelfields, YO26 5AS

Housing advice and Council Tax and Housing benefits service: 9am – 12 noon

Fridays, Acomb Explore Library Learning Centre, Front Street, YO24 3BN

Council Tax and Housing Benefits service: 9am – 1pm

Fridays, Moor Lane Youth Centre, Wains Road, YO24 2TX
Housing advice: 1pm – 4pm

A homeless support worker from York Housing Association will join the Monday morning sessions at the Gateway Centre from 27 February between 9.30am and 11.30am.

Online services for housing here and housing benefits advice here will continue and residents can have free use of computers, internet access and support from staff at Acomb Explore. Face-to-face help and advice will also continue at the council’s customer service centre at Library Square and advice on the phone can be requested for benefits on 01904 551556 and for housing on 01904 551200 (option 2).

Cllr Tracey Simpson-Laing, City of York Council’s Cabinet Member for Health, Housing and Adult Social Services said:

“Advice on housing options and Council Tax and Housing benefits has never been so urgently needed and local access will help people maximise their income and make the best choices for the housing and services they need.”

Cllr Julie Gunnell, Cabinet Member for Corporate Services said:

“Adding to existing services at the customer service centre in Library Square and at click here, these services in the heart of Acomb give people more options to help them get the support and advice they need. We will monitor and refine the sessions using customer feedback.”

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