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Police spending cuts start to take their toll


5:08pm 1st July 2011

Changes to front counter services at the majority of police stations are due to come into operation on 4th July 2011.

The adjustment to opening times, together with a promotion of alternative ways to contact local officers, follows a major review which analysed public usage of police stations and police offices.

The review was part of a wider programme of change instigated by North Yorkshire Chief Constable Grahame Maxwell in response to Government funding cuts which left North Yorkshire Police facing an unprecedented level of savings to achieve over the next four years. This equated to a potential funding gap of about £20m by 2014-15 from our current budget of £139m.

 The findings determined how the service could be adapted where current arrangements and resources did not match demand.

Taking this data into account, North Yorkshire Police is due to change the opening hours of front counters at most local police stations and offices on Monday 4th July.

However, front counter services at the two most operationally demanding locations, York (Mon-Sun 0800-0000) and Scarborough (Mon-Sun 0800-0000), remain unchanged.

Opening times will be publicised locally and at the particular police stations and offices. They will also be clearly outlined on the North Yorkshire Police website www.northyorkshire.police.uk

The overall service is now called Business and Administration Services and comes under the portfolio of Gary Macdonald, the Director of Financial Services.  Sarah-Jayne Humphries is the Customer Relations Manager in day-to-day charge of front counter services across the force.

Temporary Deputy Chief Constable Tim Madgwick said:

“Our demand data indicates the changes to front counter services will have little or no impact on the communities we serve.

“Outside of the revised opening times, people will still be able to make appointments to see their local Safer Neighbourhood Team, and we will continue to make full use of mobile police stations, public events and local facilities to hold surgeries to maximise engagement opportunities.

“I can reassure residents that North Yorkshire Police we will continue to deliver operational services on a 24/7 basis.”

Additionally, there are a number of alternative ways in which residents can access North Yorkshire Police services and contact local officers. These include:

  • By telephoning the Force Control Room on 0845 60 60 24 7 (always dial 999 in an emergency)
  • Through the North Yorkshire Police website - www.northyorkshire.police.uk
  • By email  - your Safer Neighbourhood Team can be contacted directly, go to their dedicate page on the force website
  • Other police offices in the locality that will have differing opening hours

North Yorkshire Police will continue to explore further opportunities with partner agencies, such as councils, to see where collaborative and co-location services can improve customer satisfaction and mutual efficiencies. 

Mr Madgwick added:

“We will continue to assess the demand for front counter services and the impact on our local communities. We will be using this information to inform and shape our service delivery in the months and years to come.”

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