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New advice line to help people with money problems.

New advice line to help people with money problems.

5:50am 15th November 2010

Citizens Advice Bureaus launch new telephone Adviceline for York and North Yorkshire

On the 15 November, all 9 CABs in North Yorkshire will jointly launch a single telephone Adviceline: 08444 111 444.   The line will be staffed 5 days a week and some evenings.   All the CAB assessors will be based in one of the CABs in North Yorkshire, who will staff the line on a rota.

George Vickers, manager of York CAB said:

"Over the past 12 months, York CAB has seen the number of people receiving our help increasing by a quarter, the biggest problems have been debt, followed by benefits, housing and employment rights. We are worried that as more people lose their jobs, more people are put on reduced hours and more people face reductions in their benefits, goals such as eradicating child poverty are going to move away and child poverty may even increase.    

"We are launching Adviceline because we are worried that not everyone who needs our help can get through on our old advice line.   Until now, we were only able to offer help on the telephone four mornings a week, but by working with the other bureaus, we can now staff it 5 days from 9.30am to 4pm, plus 4.00 to 6.30pm on Tuesdays and 5.30 to 6.30pm on Thursdays.

The manager of Ryedale CAB, one of the other CABs participating in the scheme explained that when clients will speak to an assessor:  

"…who will offer an initial assessment and direct them to an appropriate service for the particular help they need, or make a referral to a CAB office in their own locality, where they will be offered an appointment or arrangement will be made for an adviser to call them back.

"Nationally, Citizens Advice Bureaux assisted over two million people resolve their problems in 2009/10 and demand for our service is set to increase, as more people are faced with job losses and comprehensive overhaul of the benefit system."

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