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Minor Injuries Unit At Malton Hospital Reviewed Again


7:50am 6th January 2014

The minor injuries unit at Malton Hospital is being reviewed, just six months after it re-opened at weekends. From next year the NHS could create a one stop shop there for serious injuries, to help ease pressure on A&E units.

NHS Scarborough and Ryedale Clinical Commissioning Group (CCG) has today launched a 12-week initiative (6 January to 30 March 2014) to hear the views of residents towards their plans for redesigning local urgent health care services.

Urgent care is classed as care for a sudden illness or injury that needs to be treated fast, but is not considered to be a 999 emergency. Patients do not need an appointment to access an urgent care service, say NHS Scarborough and Ryedale CCG. The urgent care services currently provided in the Scarborough and Ryedale area include the walk-in service at Castle Health Centre, Minor Injuries Unit (MIU) at Malton Hospital and the GP out-of-hours service which is available in both areas between 6:30pm and 8:00am. Around 3,000 patients access urgent care services in Scarborough and Ryedale every month.

The CCG’s review of urgent care services aims to improve patient experience and ease pressure on busy accident and emergency departments. Under the proposals (see notes for more detail), the current urgent care services in Scarborough and Ryedale would be replaced by two new urgent care centres, with one in each locality. These centres would provide urgent care services to patients around the clock, with access 24 hours a day, 365 days a year. It is hoped that the new service will launch in Spring 2015, say NHS Scarborough and Ryedale CCG.

Dr Omnia Hefni, local GP and urgent care lead for NHS Scarborough and Ryedale CCG, said: “We have so far developed an outline of an urgent care service that we believe will make it easier for patients in need of urgent care to access the right care, first time. However, as our plans are still only an outline at this stage, we are inviting members of the public to help us develop them further to ensure the end result is a service that meets their needs.

“We are aware of issues with patients knowing what services exist for urgent care needs which can lead to inappropriate use of emergency services. This not only results in increased pressure on ambulance services and A&E departments, but can also result in poor experiences for patients from having to wait a long time to see a doctor.

“Also, two of the main contracts for existing urgent care services, which are the GP out-of-hours service and the walk-in service at Castle Health Centre in Scarborough, are due to expire in 2014. This means we have an ideal opportunity to look at what patients value about the current urgent care services and identify whether there are any areas for improvement. This will help us develop a specification for urgent care services that meets the needs of local people.

“From feedback we have already obtained from patients and clinicians working in the area and in line with national evidence, we have been able to develop a draft proposal for what urgent care services could look like in the future. We now want to share this with the wider public to get their views to ensure that any service we develop not only enhances patient experience, but also results in a more efficient and cost effective service for taxpayers.”

Dr Peter Billingsley, who is leading the project alongside Dr Hefni, added: “We know how passionate people are about their local NHS so we want to give them as many opportunities as possible to get involved. As our plans are very much in the initial stages, they have a real opportunity to shape the service we hope to launch in 2015.

“The main way for people to share their views is to read our ‘Right care, first time’ document and then complete the survey. These are available in hard copy from local health services or on our website. I would urge everyone to take the time to do so as urgent care is something we may all need to access at some point in our lives.”

More information, along with a video about the review, can be accessed at www.scarboroughryedaleccg.nhs.uk.

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