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People in York Asked for Views on Yorkshire Water Improvement Plan

Yorkshire Water

12:25pm 14th June 2013

Yorkshire Water is asking customers in York what services they want to see over the next five years and how much they are prepared to pay for services.

From today, customers in the city are being urged to give their views and opinions on every aspect of the company's service, in order to help shape what its business plan looks like between 2015-20.

The plan, which will be submitted to industry regulator Ofwat in December for its approval, will detail exactly where service and operational investments will be made over the next five years, and ultimately how much customers will be asked to pay.

To kick-start the conversation, the company has created an online document - available at - outlining what it sees as its key commitments, challenges and goals over the next five years.  In mid-summer there will be a second version of the document which will set out more details about the levels of investment and how this will impact on customers' bills.

Customers can give their thoughts on how their money should be spent by visiting the webpage - - or by coming along to the events the company is staging in Parliament Square on the 19 and 20 July.

Richard Flint, chief executive of Yorkshire Water, said: "We're currently investing £1 million a day to deliver massive service improvements, whether that's reducing leakage on our underground network of pipes, improving the quality of our waste water treatment process to play our part in creating better coasts and rivers, or creating outstanding recreational areas at many of our reservoir sites for everyone to enjoy.

"All of this affects how much customers pay, which is why we're asking everyone of our five million customers to help shape our business plan by telling us how they want  to see us spending their money over the next five years. It's vital that we get as much feedback as possible, and I would urge as many customers as possible to share their thoughts with us.

"The plan we end up will encompass everything we do as a company and ensure we're best placed to meet the major challenges presented by climate change and population growth, whilst at the same time keeping bills as affordable as possible for all our customers."

Some of the key commitments, goals and  challenges outlined within the online document are:

    - continue to drive down leakage on our 54,000km network of underground water pipes

    - reduce pollution incidents on our sewer network

    - aim for treated effluent to be 100% compliant with licence conditions at our sewage works

    - remove hundreds more homes from the risk of sewer flooding

    - strive to achieve 100% compliance with stringent UK and European drinking water quality standards

    - continue to drive down our carbon footprint through increasing efficiencies and taking an innovative approach through renewable technologies

Between 2010-2015, Yorkshire Water is investing approximately £1.8bn across the region to make significant improvements to its clean and waste water networks.  Recently the company completed a £16m overhaul of its Acomb Landing water treatment works, which serves much of the city, to ensure residents continue to receive the highest quality drinking water.

A £2.8m scheme to reduce the risk of sewer flooding to local properties and roads in Bishopthorpe is now complete.  This project saw the installation of a new sewer.  Work is also ongoing at Union Terrace in York to install a large underground waste water storage tank to help reduce the risk of future sewer flooding in the area.

To hear more and leave your views, visit


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