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Hambleton Council Checks Satisfaction Levels

Hambleton District Council

11:55am 3rd April 2013

Hambleton residents are being urged to tell the District Council how satisfied they are with the service it provides.

This month the authority has introduced a system which gives customers a quick and easy way of leaving feedback whenever they contact the council – by phone, on the web or in person.

And using the feedback service is simple – is uses a series of smiley face that best matches the service received, happy, neutral or unhappy.

There is a touch screen service at the Civic Centre in Northallerton; on the website there are buttons at the side of every page; and callers to the Customer Services Unit will have the option of giving feedback at the end of their call.

“All the feedback will be regularly reviewed to help us do the things that residents like, and to improve on the things that they don’t,” said Sandra Walbran, Director of Customer Services.   

“Understanding what our residents think about the council is very important to us. Because it is so easy to use, we hope this new service will encourage more people than ever before to give us regular feedback - even those that don’t usually take part in surveys.”

The council will use the feedback received to make service improvements and will report the results on the website, along with details of how it has improved services as a result.

For more information contact Hambleton District Council Customer Services on 0845 1211 555.

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