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Howard and Byrne Solicitors, York - Criminal Defence Specialists

Royal Mail Beats Delivery Target in York

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2:10pm 22nd February 2013

New figures say Royal Mail beat it's target in the YO postcode area between April and December 2012 with 94.4 per cent of First Class Mail delivered the next day after posting.

Royal Mail exceeded its standard retail parcels quality targets in the first three quarters of the year. 96.2 per cent of standard retail parcels were delivered on time versus a target of 90.0 per cent. Parcels are a key part of Royal Mail’s business, and their volumes are increasing, (volumes up 5.6% in the year to September 2012) fuelled by the growth in online retailing.

The cumulative figure shows that 98.6 per cent of Second Class mail was delivered within three working days of posting in the first three quarters of the year, exceeding the target of 98.5 per cent. In the same period 96.2 per cent of standard retail parcels were delivered on time versus a target of 90.0 per cent. At 92.2 per cent, First Class mail was under the target of 93.0 per cent for next day delivery.

In the third quarter, running from 24 September 2012 to 2 December 2012, Royal Mail also delivered the vast majority of mail within its quality of service targets. Second Class mail was on target with 98.5 per cent of Second Class mail delivered within three working days, and 94.8 per cent of standard parcels were delivered on time, against a target of 90 per cent. First Class was behind target at 91.2 per cent.

Royal Mail delivered a target beating performance in the YO (York) postcode area between April and December 2012 with 94.4 per cent of First Class Mail delivered on time, the next day after posting.

Royal Mail exceeded its Second Class mail and standard retail parcels quality targets in the first three quarters of the financial year 2012/13 with the vast majority of all mail delivered on or ahead of target. The company delivered 98.6 per cent of Second Class mail three working days after posting in the April to December period, ahead of the 98.5 per cent target, according to independent research.

Standard retail parcels was ahead of the 90.0 per cent target of delivery within three working days with a 96.2 per cent performance. 92.2 per cent of First Class mail was delivered next working day against a 93.0 per cent target.

The third quarter results, running from 24 September 2012 to 2 December 2012, show that Royal Mail delivered the vast majority of mail within its quality of service targets. Second Class mail was on target with 98.5 per cent delivered within three working days. 94.8 per cent of standard parcels were delivered on time, against a target of 90 per cent. First Class was behind target at 91.2 per cent. During the same period in the YO postcode area 93.1 per cent of First Class Mail was delivered the next working day.

Royal Mail operates to a very high specification. It collects and delivers the mail six days a week and operates a nationwide road, rail and air network that delivers the working day after posting millions of First Class letters and parcels, many posted as late as 6.30pm the previous day and bound for destinations hundreds of miles away.

The recent strong performance by Royal Mail’s postmen and women in the YO postcode area was delivered as the company continues its huge modernisation programme, one of the biggest transformations underway anywhere in UK industry. New technology and better equipment is being deployed progressively nationwide and the working practices of postmen and women are changing. This includes offices in the YO postcode area where changes to deliveries are enabling Royal Mail to respond to a changing mailbag and deliver more parcels safely and securely to customers.

Overall performance in the UK was impacted by the increase in mail volumes in quarter three, which always proves most challenging. This is compounded as we see peak levels of change within our Mail Centre estate as we continue our transformation programme, and further compromised as adverse weather impacted on significant parts of the country.

Royal Mail Delivery Director Steve McGuinness said: “This is traditionally Royal Mail’s toughest quarter with a steep rise in mail volumes, notably parcels, and the likelihood of bad weather.

“We are pleased that we are continuing to deliver high quality service to our customers in the YO postcode area. Our postmen and women work extremely hard to deliver to some of the most demanding Quality of Service standards in the whole of Europe.”

The latest independent report on performance was published today on Royal Mail’s website at http://www.royalmailgroup.com/our-customers/quality-service. The figures are compiled by TNS based on around [130,000] sample letters and parcels sent to [5,400] addresses.

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