Selby District Council review
9:46am 9th November 2011
A six-month review of the services delivered by Selby District Council shows that the authority’s new way of delivering services through an arms length organisation has enabled it to deliver on the issues that matter most to residents despite the need to make £3million of base budget savings.
The data has been included in a report to the Council’s Executive meeting held on Thursday 3 November, which reviewed the first six month’s of the Council’s innovative new approach to delivering its services. The Council has set up a new arm’s length organisation, Access Selby, to deliver its services to certain standards set out in a contract with the core of the authority. The report to the Executive looks at how well Access Selby has done over its first six months against the targets set.
It demonstrates how Access Selby is delivering on the Council’s priorities, which are based on issues that residents have said are most important to them.
Access Selby’s new central enforcement team, created as part of the restructure of the organisation, is going from strength to strength, having investigated every case of significant fly tipping in the district and taken action in every case where the Council has a statutory duty to act.
There’s support for vulnerable residents, with a reduction in the amount of time taken to deal with grants for home adaptations for those most in need.
Protecting the public remains key for Access Selby, with the new organisation investigating every single complaint registered about food outlets alongside a comprehensive inspection programme.
The time taken to deal with planning applications continues to exceed target, as the Council wants to support economic recovery in the district.
The authority continues to chase up monies owned for outstanding Council Tax or housing rent, to give a fairer deal to those who do pay on time. The time taken to pay others for work they do for the Council has also reduced, as part of the authority’s commitment to supporting business through these tough economic times.
Throughout all the major changes to the way staff work, customer satisfaction at the first point of contact remains extremely high, with over 97% of people who phone or visit the Access Selby office in the centre of Selby feeling satisfied with the service they receive.
As a thorough review of the work of Access Selby over its first six months, the report does also show where improvements need to be made. The time taken to re-let vacant Council-owned homes is below target, but Access Selby already has in place plans to make this more efficient, by getting tenants involved in the process at an earlier stage. Some other areas of work are also ongoing, such as the work to further improve efficiency and productivity.
Leader of the Council, Cllr Mark Crane, said:
“Whilst other councils have had to cut services to meet the reductions in funding faced by local authorities up and down the country, we’ve totally re-designed the way we work; and our innovative approach is now paying off. Not only have we been able to save significant amounts of money from our base budget, but as this report shows we’ve been able to deliver on the issues that matter most to you and the place where you live.
“Importantly, heartfelt congratulations must go to everyone who works at Access Selby for their efforts at a time when there has been huge uncertainty about jobs. Let’s not forget, every single person at the Council has been affected by the changes we’ve put in place and these latest performance results are testament of their professionalism and dedication to the people of our district.
"We continue to face significant challenges, but we’ve demonstrated that we are well-placed to meet these challenges head-on."
Full details of the performance report to the Executive are included in the agenda papers for the Executive meeting on Thursday 3 November, available click here
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