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Nominations needed for the eXtra factor


12:01am 23rd September 2011

City of York Council is asking residents to help celebrate the work of its unsung heroes.

The council is launching an award scheme to recognise the hard work and dedication of its staff and local residents are being asked to nominate individuals or teams who have gone the extra mile to make sure they have got the information, advice or help they needed.

Kersten England, chief executive of City of York Council, said:

"We know that every day there are many examples of excellent customer service happening across the council. But we don't always get to hear about or officially recognise the cases where people have gone the extra mile or provide consistently great customer service.

"That's why we're launching our first ever customer service excellence recognition programme - the extra factor awards. The awards aim to highlight the very best in customer service at the council and give those individuals and teams who do an exceptional job the extra recognition they deserve."

Councillor Julie Gunnell, Cabinet member for Corporate Services, City of York Council, said:

"As the first official recognition scheme of its kind at the council, we're very excited about the extra factor awards and the chance it gives us to shine a light on truly great services to our customers and reward the individuals and teams involved."

Categories include:

  • Outstanding team
  • Outstanding individual
  • Innovation award
  • Outstanding service

Customers can nominate a member of staff by completing on of the forms at council reception points or at libraries and either putting them in one of the boxes on site, post it to the Freepost address, or they can complete the form online on the council's website at www.york.gov.uk

The awards are being sponsored by a number of suppliers to the council or companies with local connections including Lagan, Pinacl, Aviva and W H Smith so any cost will be kept to a minimum.

The sponsors will also be judging many of the categories and donating and presenting prizes on the night.

The scheme is an important part of the council's overall Customer Services Strategy, which seeks to establish a reputation for excellent customer service in all that we do and we hope to build on the many positive examples and experiences that people tell us about year after year.

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